As a Customer Service Representative, you will:

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status

• Review the reported issues within agreed turnaround times and standards of quality

• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base

• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points

• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your Qualifications Our client is a great match if you:

• Are fluent, verbal and written in Czech or Polish or Greek or Hungarian (C1)

• Are fluent, verbal and written in English (B2)

• Have minimum education qualification of college degree or an equivalent diploma

• Have strong understanding of e-commerce

• Have experience working with call center (voice and non-voice) and service industry

• Are available for 24/7 rotating shifts

• Have the ability to work as a team member, as well as independently

• Are fluent with any social media products usage and basic understanding of digital advertising

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

Benefits:

• Competitive salary (base and additional bonuses)

• Welcome Bonus

• Central location in Lisbon, Portugal

• Full paid training

• Career development programs